Received a faulty item?
In the unlikely event you have received a faulty item, first of all please accept our apologies.
Please contact us within 14 days of delivery and provide the following information:
- Your order number (can be found in your order confirmation email)
- Item that is damaged
- A description of the defect
- Clear photo evidence
Please do not return any damaged goods unless advised by one of our support team members (it may slow down the process time).
If your parcel has been damaged during delivery, please contact us with a clear photo evidence.
You must lodge a claim for parcels that arrived damaged within 14 days from the delivery date.
Unfortunately we cannot action a refund, credit or replacement unless the proof is clear and can be verified by one of our support team members.
Rest assured, we promise to resolve any matter as soon as possible to your satisfaction once we have the above information. We want to make this process smooth for you!
