We understand what it is like to shop online. That's why if you’re looking to return an order for whatever reason, we're here to help!
You need to initiate a return within 14 days of receiving you order to be eligible for a return.
You can return your product for a refund, store credit or a different product.
To initiate a return, simply flick us a message here with the following information:
- Your full name and email address
- Order number (you will have received with your order confirmation email)
- Name of the product
- Reason for return
- If returning a faulty item attach photos clearly showing the faulty area
We will review your request and let you know if you are eligible for a return.
Please note the following exceptions to our return policy:
- Items that are on clearance cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must be unworn, unwashed and free from any make up, stains, perfume or hair
- Items included for free or cannot be returned or exchanged
If you are returning an item because of an error on our side (ie. a faulty or the wrong item) we will cover the cost of the shipping.
If you’re returning an item because you purchased the wrong size:
Please contact us here to initiate an exchange first and provide your order number. You will then need to purchase the item in the correct sizing and we will ship it right away. Then please ship your current (wrong size) item back to us (address to be provided once you initiate an exchange). We will then offer you a full refund minus the cost of shipment for the second purchase you make as soon as it gets back to us. Please note that the items need to be in their original packaging, unworn, unwashed and free from any make up, perfume or hair.
Refunds- Issued as store credit or refund back to original payment account.
Our main focus here at Fit Generation Apparel is that you are happy with your gear. We will do all we can we can to ensure you are happy with your experience with us. If you wish more information about our return policy or would like to simply clarify something, please feel free to contact us anytime.